What to Ask During a Routine HVAC Service Call

If you have a routine HVAC service call lined up, congratulations! You’re well on your way to making sure your heating and cooling system is in top shape, no matter the season. A routine service call is also a great way to learn more about how to better care for your HVAC system, so you should take advantage of it by asking your HVAC replacement contractor the following questions:

HVAC service call

  • Should I Get a Smart Thermostat? – While no two homes will ever have the same heating and cooling requirements, installing a smart thermostat has been shown to benefit all, helping to reduce energy costs once the right settings are programmed and implemented. There are a range of options for smart thermostats at various price points, so there’s sure to be one that will suit your home best.
  • What’s That Noise? – HVAC systems make noises, and while some of them are normal, others are not. The key is knowing which sounds are cause for concern, which will clue you in on when it’s time to call an HVAC repair company. Typically, hissing, rattling and buzzing in HVAC systems shouldn’t be ignored
  • Where’s My Air Filter? – Regularly changing your air filter may be a simple task, but it does a lot to keep your HVAC system functioning as it should, keeping your home comfortable while maintaining good indoor air quality. Additionally, ask what type of air filter you should use, as well as how to change it.

    With Stone Heating and Air, you can be sure that all your HVAC needs will be addressed, whether you need an air conditioning repair or are planning to upgrade your entire system. To learn more about what we can do for you, simply give us a call at (541) 855-5521 or fill out our contact form. Schedule an appointment with us today!

Category:

Request An Appointment

This field is for validation purposes and should be left unchanged.
Please subscribe me to the newsletter

We had our AC go out on one of the hottest days of the year. We called as soon as they opened and they came out so quickly and offered us some loaner units to keep our babies and animals cool in the meantime. Matt was so helpful and fixed the problem quickly. He went above and beyond to help us and we will be using Stone Heating and Air to replace our unit when it’s time. They’ll be our first call in the future!

Elizabeth T.

Matt's response was extremely quick, he was very professional and friendly. He explained everything in detail and was very knowledgeable. He had my unit up and running within no time! I highly recommend calling stone heating and air. I will be signing up for the yearly service plan with them!!

Tim S.

I had a wonderful experience to hangout with this superior crewmen who came to install a new HVAC system at my house. To see these professional guys were at work with their best, I would recommend to anyone to do business with this wonderful company! Best regards

Bryan H.

I’ve used Stone Heat and Air for several projects and every time they have preformed beyond my expectations. I would highly recommend them for any of your HVAC needs.

Matthew V.S.

Excellent Service I could not have been more happy with the service, quality and honesty that I received from Stone Heating and Air. I will refer this HVAC company to all of my friends.

Gene S

Great Service, knowledgeable service technician This was for our guest house heater. I was very happy with the service provided. They were on time, polite and clean. They inspected the Monitor heater and then proceeded to clean it and they were able to fix that. Will definitely use for jobs in the future

Amanda S

Maintenance Great service, and great price

Mike J.

Great Company Dave was fantastic. He is very knowledgeable about the system and his cleaning job was incredible. He was able to explain everything that he was doing and make it make sense for general homeowner. Good Job guys!

Brian F

Excellent service! Excellent service! Knowledgeable staff! I was very impressed with the responsiveness and knowledge of your team. Shortly after 1 called for an appointment, Dave and Gino did a thorough inspection of my system and explained all of the areas that needed repair or replacement. They gave me short and long-term options and the benefits of both. HVAC is not something I know a lot about so I had appreciated their patience. Overall, it was a great experience! 5 STARS!! Highly recommend Stone Heating and Air!

John L

Related Content

Electric Furnace Component Failures

The Most Common Electric Furnace Component Failures

By Stone Heating & Air | October 1, 2025
When temperatures drop in Southern Oregon, few things matter more than a reliable furnace. Homeowners depend on their systems to keep families warm, comfortable, and safe during the long winter...
Air Conditioner or Ductless

Air Conditioner or Ductless System? How to Choose

By Stone Heating & Air | September 22, 2025
Choosing between a traditional air conditioning system and a ductless mini-split system is one of the most important decisions you can make for your home’s comfort. Both options provide reliable...
Home HVAC Maintenance

Home HVAC Maintenance Made Easy

By Stone Heating & Air | September 8, 2025
Every homeowner knows that comfort isn’t optional—it’s essential. Your heating and cooling system is the backbone of a comfortable home, yet too often, it’s only noticed when something goes wrong....